Eddie Bauer and Customer Service
I was on a trip back home from my parents’ house when I stopped at the Eddie Bauer outlet off of I-85 South in Commerce, GA. I needed some shorts and was short on time. I stormed into the store, my eyes darting everywhere. The saleswoman immediately noticed that I was in a hurry and asked how she could help.
Five minutes later, I was trying on clothes in a personalized (chalk door) dressing room with two saleswomen bringing me clothes. Ten minutes later, I happily walked out with my purchase of two tops and two pairs of shorts.
I loved a pair of the shorts so much that I went back to the web site to try to reorder more pairs. I couldn’t find them, so I called the outlet. They don’t carry the same clothes as the web site which I didn’t realize. The saleswoman found the shorts and I purchased two more pairs. Before I ordered, I asked how much shipping would be. She said it would be no cost! Amazing. I received the shorts yesterday via FedEx. I was pleasantly surprised.
A little service goes a long way.
Guess where I will be shopping on my next trip up I-85?