Monthly Archives: June 2011
I learned the interesting story of the creation of Disney’s Fast Pass while speaking with a customer service rep. for AT&T, of all things. He was an intern at Disney at the time. An engaging fellow, he proceeded to tell me that the Fast Pass came about because of a fire code.
The Indiana Jones ride in CA had a queue about a mile long. One day there was a fire drill and it took about 25 minutes to get the people out. That was not acceptable and the firefighters told Disney that they needed to shorten response times. When they asked “how?” a firefighter said “how about tickets that save people’s place in line?” And the rest is history.
Disney thought about monetizing Fast Pass but later decided the system was acceptable the way it was. A firefighter. An AT&T customer service rep. Creativity can be anywhere!
By the way, Disney gave credit to the firefighter. And the rep? He wrote the Backlot Tour script and is still credited on the script. That is the sign of a great company that recognizes creativity.